Req Info
Duration
6
Duration Unit
Month(s)
Product
Contract to Hire
Description
Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals. Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding. Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning. Documents, tracks, resolves, and reports on incidents and requests using ServiceNow. Has skill-level appropriate technical understanding of the technical environment regarding applications, operating systems, machine configurations, and networked devices. Experience troubleshooting and resolving core services (file, email, print, web, portal and network). Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2.
Requires a high school diploma/GED and skill-level appropriate experience.
- Basic technical understanding and a minimum of two years of experience with at least one year specialized in desktop support
Specialized experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, tablets, printers), PC operating systems, (e.g., Windows 10, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals.
Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
ITSM ticketing system experience required, ServiceNow experience is preferred.
Demonstrated ability to communicate orally and in writing.
Must have a positive and patient customer service attitude.
Must be able to work independently and within a team.
Must be able to attain agency suitability clearance prior to start date.
Experience supporting a nationwide mid to large Federal agency enterprise is a plus.
Mac support experience is a plus.
Job Title
Jr Desktop Technician
Top Skills Details
- High school diploma with basic technical understanding and a minimum of 2 years of experience with at least 1 year specialized in desktop support
- Experience with imaging/refreshing machines, Windows OS, Microsoft Office 365, and ticketing systems
- Ability to obtain financial institution Public Trust clearance (no large outstanding debt, no felonies, eligible to work with no VISA in U.S.)
Worksite Address
1700 G Street Northwest,Washington,District of Columbia,United States,20006
Workplace Type
On-site
Experience Level
Entry Level
External Communities Job Description
We are supporting a Federal customer in Maryland who is looking for a Jr Desktop Technician. Must be able to obtain a security clearance.
EVP
- Gain experience working for a government agency
- Obtain Consumer Financial Protection Bureau (CFPB) suitability clearance (dives in specifically to the individual's financial history)
- Ability to be converted on full time to the client
- Long stable contract (5 years remaining)
- Conversion salary: $48,000-50,000
Work Environment
- 100% onsite at the client headquarters in downtown DC
- Day shift (8 hours between 7am to 6pm), Mon-Fri
- Supporting approximately 500 users onsite and a total of approximately 2200 users
Business Challenge

• Supporting a US government agency that makes sure banks, lenders, credit unions, and other financial institutions treat the consumer fairly. Many of the users that this contract supports are the different investigators across the country who enforce the policies of the agency to all the financial institutions.
• The CFPB has recouped $14.4 billion in consumer relief, including money returned, principals reduced and debts cancelled. It was founded in 2011 during the financial crisis.
• Period of Performance: May 2023-May 2028
• Our client is the prime on this award and has been supporting this contract for over 10 years

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.