Description:
TEKsystems is seeking a Technical Support Specialist to join our Government Services team in Frankfort on site at the Administrative Office of the Courts. This person will be responsible for agency hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control. Coordinates problem resolution and referrals to other support areas.

KNOWLEDGE & EXPERIENCE:
Ability to identify and troubleshoot defective equipment
Ability to identify and troubleshoot software and application issues
Determine and resolve hardware issues prior to deployment
Possess network room knowledge and experience

ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
Excellent customer service skills
Excellent organization skills
Strong written and verbal communication skills
Ability to multi-task while taking phone calls in a fast paced environment
Self-motivated

MINIMUM REQUIREMENTS:
Education: Bachelor's degree in Computer Science.
Education Substitute: Associates Degree with 2 yrs. job related experience or High School Diploma with 4 yrs. job related experience.

OFFICE LOCATION:
Frankfort, KY 40601

PRIMARY COUNTIES OF COVERAGE:
Statewide
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)
Network Operating Systems
Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP
General Understanding of the ITIL Framework

TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
08:00 - 17:00 M-F
Work is primarily performed in an office setting
Must be able to climb ladder
Ability to lift 50 lbs.
Travel is required
Should have a valid driver's license, dependable vehicle, state required motor vehicle insurance and will be expected to travel statewide for the duration of the deployment project
Skills:
Windows 10, Desktop Troubleshooting, Desktop Pc Support, Printer Support, Outlook, Office 365, Hardware Support, Software Troubleshooting, Customer Service Oriented, Interpersonal Skills, Troubleshooting Windows, Troubleshooting, Technical Support Fun, Technical support, Windows, Active directory, Customer service, Hardware, Call center, Remote support, Application support, Software support, Exchange, Ticketing system, O365, Remote desktop, Customer support, Help Desk, Service Desk, Mobile, ServiceNow, Password reset, Incident management, Vpn
Additional Skills & Qualifications:
AOC supports the Court Systems throughout the state of KY.
Must have enthusiasm for IT and supporting end users - great customer service skills.
TEK has multiple Desktop Support Techs and Service Desk Techs working for AOC currently.
Interpersonal skills and communication skills are very important.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.