Description:
ESSENTIAL DUTIES & RESPONSIBILITIES
Installs new software on personal computers.
Install or replaces personal computer hardware and peripherals (i.e. computers, terminals and printers).
Performs initial troubleshooting and personal computer-related equipment; arranges for additional technical support as needed.
Conducts routine maintenance on personal computers and peripherals.
Participates in the planning and implementation of personal computer upgrades, enhancements and expansions.
Provides help desk support by identifying, investigating and researching end user questions and problems; refers user to technical service personnel for services, repairs, training and follow-up as appropriate. Logs activities for use by IS management.
Provides office automation support.
Schedules and provides office automation training sessions as appropriate to meet end user needs.
Maintains inventory of personal computer related hardware and software.
Work collaboratively with department technical liaisons to resolve user issues.
Ensure that up-to-date support and troubleshooting information is available on employee website.
Maintain utilization for cell phones for County employees with provide phone.
Performs other duties as assigned.
Skills:
Windows 10, Active directory, Windows, Tickets, ticketing system, service now
Top Skills Details:
Windows 10,Active directory,Windows, Tickets, ticketing system, service now
Additional Skills & Qualifications:
Police Computer support (Dell machines)
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.