Description:
The purpose of the IT deskside services technician role is to provide high-quality technical support to end-users within the organization. The technician will be responsible for troubleshooting and resolving hardware and software issues, providing technical assistance for network connectivity, and ensuring that all IT systems are functioning efficiently. Additionally, the technician will be responsible for installing, configuring, and maintaining hardware and software systems and providing training and support to end-users on new and existing technology.
The ultimate goal of this role is to ensure that all IT systems are operating at optimal levels, and that end-users have access to the tools and support they need to perform their job duties effectively.
Windows environment
Using Intune but not required skill
Taking around 25 calls/day
Most calls are escalated from L1 service desk to this team
Provision and support of equipment (computers, phones, tablets, printers, etc)
Provision and support of accounts for assigned systems and applications.
Timely and effective resolution of end-user technical issues and requests, both in persona and over the phone
Accurate documentation of technical issues and solutions in the support system
Training and support for end-users, including supporting documentation.
Ongoing monitoring and maintenance of IT systems
IT asset management, including procurement, inventory tracking and management of IT hardware and software assets.
Create and maintain knowledgebase, How-To, and other documentation.
End-User training
Ensure that security controls and processes are in place and followed.
Adherence to policies, procedures, and controls
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.