Description:
We are looking for someone to cover the night shift supporting end-users in different time zones. This person will be the only on-site resource acting as first line of defense. Level 1 support.. 10-15 calls/night while doing ticket work. Password resets, software troubleshooting, managing ticket queue (Remedy), account creation. Phone & Email support. Remedy ITSM (will be moving to ServiceNow in the future), Windows environment. *Looking for someone eager and willing to learn/advance in their career.
Shift: (4days, 10 hrs) 7:30pm - 8:30am (40 hours/week, OT optional)
Duration: 12mo. contract to hire, will have option to move to 1st shift, once FTE headcount opens up they can apply
IV Process: 1-step with IT Manager
Skills:
Service desk, Troubleshooting, Windows 10, Active directory, Ticketing system, Office 365, Technical support
Top Skills Details:
Service desk,Troubleshooting,Windows 10,Active directory,Ticketing system,Office 365,Technical support
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.