TEKsystems' client in the Buffalo, NY area is actively seeking a Help Desk Analyst to join their team on a contract to hire basis!
Description:
A Technology Support Specialist serves as the first point of contact for all employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the network, as well as new systems deployments. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.
Essential Duties and Responsibilities for a Technology Support Specialist:

• Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
• Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones.
• Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
• Promptly, effectively, and accurately replies to IT help desk tickets.
• Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
• Demonstrates the ability to apply technology in a clinical environment.
• Ability to create and maintain documentation. Inventory experience and ITIL understanding or certified.

Qualifications for a Technology Support Specialist:
Education/Certification
Associate degree in computer science (or related field) preferred.
ITIL Preferred
Our clients team currently has 3 people people on their team and are looking to add additional technicians. This candidate will be responsible for providing support for over 1600 devices, 450 employees in WNY. This consists of laptops, desktops, android tablets, iphones, and AV Equipment.
This team is first line of support and receives calls in que - password resets, Credentialing, AD Permissions, support and troubleshooting for all applications and hardware.
The current KPIs are around 40-60/day, anytime the ticket is too technical they will pass it over to the Network Admin.
Extremely high customer service needed and high level troubleshooting.
Looking for 3-4 days onsite, and 1 day remote
Skills:
Help desk support, Help desk, Service desk, Troubleshooting, Customer service, Windows 10, Active directory, Windows, Ticketing system, Office 365, Technical support
If you are interested in being considered for this opportunity, please upload your resume and a recruiter will reach out!
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.