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TEKsystems' client in the Buffalo, NY area is actively seeking a Help Desk Analyst to join their team on a contract to hire basis!
Description:
A Technology Support Specialist serves as the first point of contact for all employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the network, as well as new systems deployments. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.
Essential Duties and Responsibilities for a Technology Support Specialist:
Qualifications for a Technology Support Specialist:
Our clients team currently has 3 people people on their team and are looking to add additional technicians. This candidate will be responsible for providing support for over 1600 devices, 450 employees in WNY. This consists of laptops, desktops, android tablets, iphones, and AV Equipment.
This team is first line of support and receives calls in que - password resets, Credentialing, AD Permissions, support and troubleshooting for all applications and hardware.
The current KPIs are around 40-60/day, anytime the ticket is too technical they will pass it over to the Network Admin.
Extremely high customer service needed and high level troubleshooting.
Looking for 3-4 days onsite, and 1 day remote
Skills:
Help desk support, Help desk, Service desk, Troubleshooting, Customer service, Windows 10, Active directory, Windows, Ticketing system, Office 365, Technical support
If you are interested in being considered for this opportunity, please upload your resume and a recruiter will reach out!
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Full Time
Business Services
$56k-70k (estimate)
05/13/2024
05/24/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Help Desk Analyst include Help Desk, Troubleshooting, Customer Service, Technical Support, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
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Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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