Responsibilities:
Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.

Quals--
Job order is for 2 roles.
Candidates must be local to Phoenix office. Additional information, i.e. schedule, etc. included in Responsibilities.

Hybrid role 1 day per month in office for Enterprise Day, 1 day quarterly for All Hands Meeting. and occasional others for team building. IMPORTANT: If unable to work from home due to unstable connection, equipment, issues, power outage or other will need to work in office. Must be able to quickly identify downtime issue and head into office immediately if unable to resolve.

Job Types: Full-time, Contract

Pay: $21.64 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Banking: 3 years (Required)
• Inbound calling: 1 year (Required)
• Resolving issues: 1 year (Required)
• Transaction: 1 year (Required)
• Deposit: 1 year (Required)
• Cash handling: 1 year (Required)
• Reviewing: 1 year (Required)
• Client services: 3 years (Required)

Work Location: Remote