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The Service Delivery Manager oversees the delivery of services and service technology to the company's clients or customers. The role involves managing projects, fixing reliability issues, tracking service metrics, staying within budgets, and leading the service delivery team.
We are seeking a dynamic Operations Leader with 3-5 years of experience to join our team. The ideal candidate will have expertise in Helpdesk Management, Ticket Triage, and Microsoft 365 Products, including all admin center functionalities. Proficiency in ConnectWise Manage or equivalent solutions PSA is required. Additionally, candidates should possess Microsoft certifications such as Azure Admin, Pax8, and IT Glue. The candidate must be able to thrive in a fast-paced environment. The ideal candidate will excel in multitasking, prioritization, etc. This role will involve managing dispatch, coordinating with various IT teams, and occasional client-facing interactions.
Here are key elements of the job description for a Service Delivery Manager:
1. Client Management:
2. Leadership and Team Management:
3. Service Management:
4. Continuous Improvement:
5. Risk Management:
6. Core Values Integration:
Responsibilities:
Requirements:
Preferred & Helpful:
Benefits:
Experience level:
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$142k-174k (estimate)
05/14/2024
05/24/2024
tagva.com
Richmond, VA
25 - 50
IT Outsourcing & Consulting
The following is the career advancement route for IT Service Delivery Manager positions, which can be used as a reference in future career path planning. As an IT Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Delivery Manager. You can explore the career advancement for an IT Service Delivery Manager below and select your interested title to get hiring information.