Department. Service Desk. Location. Glen Allen, VA (On-site). Reports To. James Brewer. Role Summary. The Tier 2 Systems Administrator serves as a technical escalation point for Tier 1 and Tier 1.5 support staff. This role requires advanced troubleshooting skills, autonomy in handling complex tickets, and the ability to deliver long-term solutions. The Tier 2 technician is expected to work independently, occasionally on client sites, and may be i...
Department. Service Desk. Location. Glen Allen, VA (On-site). Reports To. James Brewer. Role Summary. The Tier 2 Systems Administrator serves as a technical escalation point for Tier 1 and Tier 1.5 support staff. This role requires advanced troubleshooting skills, autonomy in handling complex tickets, and the ability to deliver long-term solutions. The Tier 2 technician is expected to work independently, occasionally on client sites, and may be i...
