Job Title: Systems Architect - Commvault Expertise

Location: Tallahassee, Florida (Onsite)

Duration: Long Term

Service Delivery

1. Provide support, ongoing maintenance, and required modifications to database applications already in production.

2. Work with agency customers to develop and implement a process to receive data and disperse it to the appropriate internal applications, adhering to all State of Florida security guidelines.

3. Assist in designing the Database Architecture and Strategic plan for agency customers.

4. Provide research and analytical services for new projects as they emerge.

5. Develop a protocol for implementing existing and newly developed Database applications within the existing environment.

6. Implement changes to existing and newly-developed Database applications when authorized and in accordance with Agency Change Management/Service Request procedures.

7. Create technical documentation associated with projects upon request.

8. Conduct Pilot projects and research new technologies to support current or new processes as needed.

9. Create complete and accurate project documentation.

10. Develop timelines as requested.

11. Evaluate and recommend improvements to systems and/or processes as requested.

12. Evaluate system tools and determine their usefulness to the Agency and its customer’s environment.

13. Maintain accurate and detailed accounting of hours worked and tasks completed for each project.

14. Mentor junior and journeymen Database Administrators.

15. Work within the constraints of the Agency policies on security, privacy, and procedures.

16. Support and comply with all Agency policies and procedures.

17. Document work activities through Agency Change Management, Service Desk and Cost allocation procedures.

18. Reporting for emergency duty is required as part of this position. Emergencies may occur at any time and create varying degrees of damage, human suffering, injury, death, and property damage or destruction. The NWRDC/SDC, along with many other local and state agencies, has responsibilities before, during, and/or after emergencies. The Consultants are an important part of our emergency responsibilities. In the event of an emergency, unless Consultant is granted a temporary exemption from emergency duty, Consultant may be required to work before, during, and/or beyond normal work hours or days to perform emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

B. Internal Processes & Support

1. Follows all established team processes and procedures

2. Facilitates product purchases and maintenance renewal efforts

3. Develops documentation for support processes, systems, and procedures

4. Participates in the change management process

5. Tracks time for Professional Services billing purposes

6. Provides second-level technical support assistance to internal and external customers

7. Maintains security, confidentiality, and availability of systems

8. Monitors Service Desk ticketing system and responds appropriately based on published time expectations

9. Must be available for on-call and/or overtime duties as required

10. Participates in Computer Security and Incident Response Team (CSIRT) and Continuity of Operations (COOP) events, where required

11. Develops quality control methods for ensuring platform output meets standards

QUALIFICATIONS AND EXPERIENCE

1. Demonstrated effective writing and documentation skills.

2. Ability to analyze requirements, evaluate technical options, and assess feasibility.

3. Ability to maintain professional working relationships with customers and staff.

4. Ability to meet priorities and goals.

5. Ability to work independently and in small teams.

6. Attention to detail and consistency.

7. Excellent verbal and written communication skills.

8. Ability to communicate effectively with technical and customer staff.

9. Database design and development concepts for OLTP and DSS skills.

10. Knowledge of project and process management concepts.

Preferred Consultant Knowledge, Skills, and Abilities:

11. 10 years’ experience.

12. Expert working knowledge of Commvault backup applications. Performed upgrades, service pack installations. Supported Commvault in a Multi-Tenant, very large CommCell environment.

13. Experience working in an enterprise level data center with at least 1000 servers.

14. Experience in information technology including IT server management, networking, SAN/NAS storage, systems capacity planning and Disaster recovery planning and procedures development. Extensive experience in planning, implementing, configuring, automating the backup and storage infrastructure.

15. Maintains and modifies backup and recovery procedures to meet high availability and mission critical business needs.

16. Generates reports and analysis on backup and storage usage.

17. Troubleshot daily backup/restore issues.

18. Ability to work with customers to resolve backup and/or restore issues.

19. Maintains backup application configurations to provide capacity planning and performance monitoring/tuning of systems.

20. Experience in full implementation cycle from project solutioning, designing, process mapping, deployment, and support.

21. Demonstrated ability to identify root causes of problems, consider both the long and short term impact of proposed solutions and develop workable solutions. Ability to manage (Multiple) project tasks with changing priorities and tight deadlines.

Job Type: Contract

Pay: $90.00 - $95.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Tallahassee, FL 32399: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Commvault: 10 years (Required)
• System architecture: 10 years (Required)

Work Location: In person