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Job Responsibilities:
General Characteristics Responsible for providing post-sales technical product support. This includes, but is not limited to, analyzing customers' business needs and developing technical requirements, preparing technical responses to Requests for Quotes (RFQs), configuring integrated solutions to meet customer needs and implementing client solutions. May act as a primary point of contact between customer's technical staff and the enterprise's development/ engineering organization. Serves as technical consultant to the sales team and must have a broad knowledge of multiple computer environments, platforms and technologies and in-depth knowledge of the enterprise's products.
Education:
Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience:
A minimum of 4 years of high-tech industry and/or IT work experience in product engineering, development and/or support functions.
Complexity:
Intermediate professional level role. Works independently or on multiple projects as a project team member, occasionally as a project leader. Works on small to large, complex issues/projects that require increased skill in multiple technical environments and knowledge of one or more specific technical products. May coach more junior staff.
Job Type: Contract
Pay: $43.00 - $46.00 per hour
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Contractor
$70k-94k (estimate)
04/29/2024
08/25/2024
techarmy.com
Hollywood, FL
<25
The following is the career advancement route for Technical Product Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Product Support Specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Product Support Specialist. You can explore the career advancement for a Technical Product Support Specialist below and select your interested title to get hiring information.