Job Description: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented
procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.
Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of
application, hardware and software problems Education: Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information
Systems, or other related field. Or equivalent work experience Experience: 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic
hardware and software products and problem solving/troubleshooting skills. Complexity: Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat
independently, under general direction of more senior customer service representatives, supervisors or
managers. Generally follows documented procedures and checklists

Job Type: Contract

Pay: $23.00 - $28.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Ocoee, FL 34761 (Required)

Ability to Relocate:

• Ocoee, FL 34761: Relocate before starting work (Required)

Work Location: In person