Help Desk Level 1

We are a managed services provider providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers.

We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions.

Not only do we need your technical expertise to meet our client’s business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude.

Calm on the outside mind racing on the inside? As long as you take the time to understand the client’s needs and help create the best solution you’re the right person for us and we are the right company for you!

This position could be at any of our locations : Tempe, NW Valley (I-17 & 101) or Flagstaff

The day-to-day :

• Handling inbound tickets
• Updating service tickets
• Working with teammates to assure timely resolution to client requests
• Answer phone calls from our clients
• Document any new information that has not already been documented
• Identify Client IT needs and work with team members to develop solutions
• Be available at inconvenient times for upgrades, troubleshooting, etc. hopefully not too often, but you know how it goes!

We are a great fit for you if you :

• Have a nurturing personality
• Are results-oriented, self-motivated, energetic, professional, and reliable.
• Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
• Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions this stuff is complicated!
• Have a strong understanding of technology and business productivity systems.
• Already have 1 years of experience working for a Managed Service Provider and 2 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Office 365, etc.
• Devoted to yourself to improve your education and IT field of study
• Must have reliable transportation.

It would great if you have :

• Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
• Experience working tickets and answering phone calls from customers.
• Experience providing remote desktop support.

Having one or more of these certifications / education would let us know you mean business :

• Any CompTIA Certification
• Any Microsoft Certification
• Some College classes related to IT or associate degree in the IT Field

A bit about us :

We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses.

TeamLogic IT is a recognized Managed Services leader, ranked top 1% on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers.

In 2020, Teamlogic IT won the MSP of the year Award. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.

Last updated : 2024-04-27