9 Senior IT Technician Jobs in Richmond, VA
TeamLogic IT, Richmond, VA is Hiring a Senior IT Technician Near Richmond, VA
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Paid training and certifications
- People First Culture
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Network and server solution design and architecture.
- Prior Managed Services Provider Experience preferred
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Exceptional written and oral communication skills.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- Experience writing proposals for technical solutions to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Experience with UTM firewalls a plus.
- Experience with cloud platforms(Azure/AWS) and migrations a plus. Certifications preferred.
- Ninja RMM and Autotask PSA Experience a plus
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
- Good problem-solving skills.
- Excellent customer service skills.
- Ability to work under moderate supervision.
- Sales Engineering experience a plus.
- Microsoft Server certification preferred.
- Microsoft Desktop operating systems certification preferred.
- Valid Driver License and ability to drive to customer locations when required.
- CompTIA Net , CompTIA Cloud , and/or CompTIA Security certifications preferred.
Job Summary
Full Time
$61k-78k (estimate)
07/10/2023
06/11/2024
The job skills required for Senior IT Technician include Customer Service, Operating System, Computer Science, Problem Solving, Futures, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior IT Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior IT Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior IT Technician positions, which can be used as a reference in future career path planning. As a Senior IT Technician, it can be promoted into senior positions as a PC Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior IT Technician. You can explore the career advancement for a Senior IT Technician below and select your interested title to get hiring information.
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