The International Operations Team Lead’s primary responsibility is to lead the international department to meet or exceed the expectations of our clients, each and every time we are of service to them, by responding quickly and proactively to challenges and facilitating a quick and positive solution to their international airfreight and ocean freight needs.

Position Overview and Responsibilities

• Prioritizing, scheduling, and routing shipments for air and ocean import/export.
• Maintaining accurate status updates for import/export shipments.
• Ensuring regulatory and country level compliance.
• Responding to inquiries from overseas agents/offices in a timely fashion.
• Interacting with customers and their key personnel as needed.
• Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers.
• Handling and quickly resolve any issues with customers, Team branches, and agents.
• Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.
• Lead and mentor international team at IAH office.
• Ensure that the international department maintains all Standard Operating Procedures (SOPs) in conjunction with international customer service and sales teams.
• Demonstrate in-depth industry knowledge with the ability to identify, anticipate, understand and respond to client needs promptly.
• Negotiate aggressive rates with all service providers.
• Supervise international team by providing performance appraisals, training and coaching as needed.

Reporting Structure

This position reports to the Branch Manager.

Qualifications and Requirements

• Minimum 3 years of experience in international air and ocean freight forwarding operations.
• Excellent communication skills.
• Excellent customer service skills with a strong sense of urgency.
• Creative problem solving skills.
• In-depth knowledge of ocean and air freight movement including pricing, documentation and shipment management.

• In-depth knowledge of applicable state, federal and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

For more information, please contact careers@teamww.com.