Position: Sports Housing - Team Experience Specialist

Re: Job Description

Location: Louisville, KY

Reports To: Beth Matran, Director of Customer Experience, & Allie Gregory, Team Experience Supervisor

Company Overview: Team Travel Source is the new era in the sports housing industry! We are highly respected in the industry by hotels, CVBs and tournament directors. Our clients include USA Volleyball, USA Field Hockey, Varsity Spirit, multiple lacrosse tournament companies and many other sports-focused event producers. Our company consists of customer-focused, creative and motivated employees. We are in search of talented, dedicated and driven individuals to help fill positions in our growing company.

Equal Employment Opportunities: The Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry, disability, or status as a special disabled veteran in accordance with applicable federal laws, or other human differences.

General Job Overview: The primary job of the Team Experience Specialist is to work directly with each team who has, is or will be attending our partner events. The Team Experience Specialist sets up their housing block for each event they are attending and works with the Account Managers and Hotel Relations Specialists to make sure that each step of the housing process is moving along smoothly. The Team Experience Specialist is an integral part in making sure the event producer, the hotel(s) and team are all taken care of and receiving excellent customer service.

Duties and Responsibilities:

· Serve as the first customer service “touch” for teams attending assigned accounts.

· Work with event producers to acquire registration and collaborate on outreach to teams.

· Proactively contact all teams who have attended in the past, who are targeted to attend and/or who are registered for the event to secure their team blocks.

· Work directly with teams to present and finalize hotel options and fulfill their housing needs for each event.

· Create customized booking links complete with pictures, text and logos as avenues for reservations.

· Regularly communicate with the team contacts regarding pick-up, reduction dates, expiration dates via email and the event dashboard.

· Update the internal database with trackable notes.

· Serve as customer service liaison between hotel, event producer, team contact and guests.

· Upsell to all team contacts regarding our ability to help them with other event room block needs.

· Other miscellaneous duties as needed.

Required Skills/Traits:

· Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems.

· Must be EXCELLENT at customer service. Must have a very POSITIVE demeanor and always act in a PROFESSIONAL manner when dealing with a customer.

· Strength in multi-tasking - Must be able to handle multiple partners, projects and tasks at once.

· Detailed orientated - Requires proper tracking, note taking and reporting.

· Strong organizational skills required.

· Deadline driven – Must meet all deadlines and goals.

· Good communication skills - Must be a good communicator. The job requires consistent written and oral communication with National Account Manager & Inventory Control Manager to keep them fully aware of event pickup and to alert them to problems in a timely manner.

· Must be customer service orientated.

· Must be a self-starter/independent worker.

· Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company’s efforts to succeed as a whole.

Abilities and Experiences:

· Experience with Microsoft Word, Outlook and Excel is a must.

· Customer Service experience a benefit.

· Sports experience is helpful but not required.

· Salary and benefits commensurate to education and experience.

· This job may require a non-compete agreement to be signed as a condition of employment.

TTS offers a complete benefits package for full-time employees including:

• Medical, dental, vision and life insurance
• Supplemental insurance options
• SIMPLE IRA plan
• Paid time off
• Volunteer time off
• Birthday day off
• Paid holidays
• Maternity/paternity leave
• Bereavement
• Flextime promoting a healthy work/life balance
• Power hour (allowing employees to exercise for 1-hour 2x/week on the clock)

Why you’ll love working here… TTS offers a company CULTURE that is hard to beat:

• Company outings, gatherings, and occasional team happy hours
• Annual performance reviews
• Employee referral bonus of $1,000
• Numerous opportunities to win trips, hotel nights, awards, etc.
• Culture that promotes the TTS CORE VALUES: Act with Integrity, Value All Voices, Embrace the Importance of a Work/Life Balance, Exceed Expectations, Be a Team Player, Create a Positive & Fun Atmosphere

Job Type: Full-time

Pay: From $32,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person