Schedule: Monday through Friday, 10:30am EST - 7:00pm EST, plus 1-2 Saturdays per month.

Company Overview:

Team Travel Source is the new era in the sports housing industry! We are highly respected in the industry by hotels, CVBs and tournament directors. Our clients include USA Volleyball, USA Field Hockey, several large cheerleading companies, multiple lacrosse tournament companies and many other sports-focused event producers. Our company consists of customer-focused, creative and motivated employees. We are in search of talented, dedicated and driven individuals to help fill positions in our growing company.

Equal Employment Opportunities:

The Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry, disability, or status as a special disabled veteran in accordance with applicable federal laws, or other human differences.

General Job Overview:
The primary job of the Guest Experience Specialist is to make sure all calls coming into TTS are taken care of and receive excellent customer service! Schedule is Monday through Friday, 10:30am EST - 7:00pm EST, plus 1-2 Saturdays per month.

Duties and Responsibilities:

• Serve as the FIRST “touch” our clients and guests have with our company.
• Answer all phone calls and distribute the calls to other co-workers as necessary.
• Answer each customer’s questions and provide additional caring guidance to them.
• Check all phone messages and emails and respond in a timely manner.
• Take hotel reservations, modifications and cancellations.
• Maintain a detailed database with entries showing all communications that require trackable notes.
• Offer all attendees upgrades and add-ons as they make reservations.
• Other miscellaneous administrative duties as needed.

Required Skills/Traits:

• Must have patience with all customers and provide assistance in a genuine caring manner.
• Must be EXCELLENT at customer service. Must have a very POSITIVE demeanor and always act in a PROFESSIONAL manner when dealing with a customer.
• Pleasant phone voice.
• Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems.
• Strength in multi-tasking - Must be able to handle multiple phones, projects and tasks at once.
• Detailed orientated - Requires proper tracking, note taking and reporting.
• Strong organizational skills required.
• Deadline driven – Must meet all deadlines and goals.
• Good communication skills - Must be a good communicator.
• Must be a self-starter/independent worker.
• Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company’s efforts to succeed as a whole.

Abilities and Experiences:

• Experience with Microsoft Word, Outlook and Excel.
• Customer Service experience a benefit.
• Pay and benefits commensurate to education and experience.
• This job may require a non-compete agreement to be signed as a condition of employment.

We offer a complete benefits package including:

• Medical, dental, and vision insurance
• Supplemental insurance options
• Simple IRA plan with company match 3%
• Life insurance
• Paid time off
• Birthday day off
• Volunteer time off
• Paid holidays
• Maternity/paternity leave
• Bereavement

Why you’ll love working here… We offer a company CULTURE that is hard to beat:

• Culture that promotes the TTS CORE VALUES: Act with Integrity, Value All Voices, Embrace the Importance of a Work/Life Balance, Exceed Expectations, Be a Team Player, Create a Positive & Fun Atmosphere
• Company outings, gatherings, and occasional team happy hours
• Employee referral bonus of $1,000
• Annual performance reviews
• Flextime promoting a healthy work/life balance
• Numerous opportunities to win trips, hotel nights, etc.
• Power hour (allowing employees to exercise for 1-hour 2x/week on the clock)

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Are you able to work the following shift: 10:30am-7pm EST, Monday-Friday, plus 1-2x per month Saturday shift

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person