Appliance Customer Service Rep

Ephrata, PA

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  Serve customers within a faith-based company committed to glorifying God and positively impacting lives
• Answer questions, resolve concerns, and fulfill requests
• Interact with customers via phone, email, online chat, or in person
• Provide support and information on products and services
• Collect & enter orders for new or additional products or services
• Field customer questions and complaints by directing them to the assigned specialist or other appropriate staff
• Maintain customer accounts and record details of customer interactions
• Work full-time hours that include 1-2 Saturdays per month and one evening per week

Martin Appliance is looking for a full-time Appliance Customer Service Rep to serve customers and build relationships with our manufacturers and co-workers. We offer a variety of appliances and brands from GE to Frigidaire. Our mission is to glorify Christ by positively impacting the lives of those we serve while being faithful stewards of all things entrusted to us.

If you have previous experience in an office or as a customer service rep and are friendly and customer-focused, consider joining our team. We value our people and are committed to providing a safe working environment.

Our Ideal Appliance Customer Service Rep:

• Experienced: 2-4 years of customer service experience preferred; knowledge of MS Office Suite and ability to learn new programs.
• Active: Able to lift 40 pounds on occasion.
• Excellent Communication Skills: Able to build a good client relationship and trust by listening & providing exceptional service.
• Professional: Your appearance, words, and actions must be respectful, presentable, and thoughtful as a company representative.
• Customer Service Focused: Ready to serve our customers reasonably, graciously, and friendly. Able to address customer concerns in a way that builds loyalty.
• Problem-Solver: Able to identify customer problems and present reasonable solutions by researching, making calls, and performing the legwork needed to resolve their issue.

What we offer our Appliance Customer Service Rep:

• $18 - $22/hour, depending on experience
• Flexible Schedule
• Health Insurance
• PTO & Paid Holidays
• 401K w/ employer match
• Christmas bonus
• Christmas banquet & Summer picnic

To Apply

If you have experience as a Customer Service Representative, please consider applying by submitting your resume via this job ad.