Description

Scope of Position

The Housekeeping Supervisor will inspect guest rooms, etc. after being cleaned by Room Attendant to ensure quality standards. He/she will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests. The Housekeeping Supervisor will act as a leader to all Housekeeping personnel and assist with guest/Associate issues.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.
• Ability to communicate clearly with guests, Associates, and Housekeeping staff.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

Responsibilities

• Approach all encounters with guests and Associates in a professional, service-oriented manner.
• Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Conduct daily inspections of guest rooms and floors assigned to room attendants, and house attendants.
• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable.
• Inspect show rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes on assignment sheets/work boards.
• Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
• Assist with and lead room attendant, turndown attendant, and house attendant with daily duties.
• Communicate concerns/opportunities to the next shift.
• Must be able to perform all Room Attendant and House Attendant duties.
• Work with all Housekeeping Associates to maintain and improve guest service scores.
• Confirm that all daily duties are completed to standard by: Room Attendants, and House Attendant.
• Train and coach Associates on expected standards of service and conduct.
• Report and follow up with engineering issues.
• Be up to date on all guest services and events in the hotel.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

Qualifications