Summary/Objective

The Housekeeping Supervisor will be in charge of supervising all housekeeping team members and is responsible for maintaining the clean and neat appearance of all assigned areas. In addition, the team member is the key liaison between housekeeping team and the property's Operations Manager/Property Manager. Teamwork is expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the Operations Manager.

KWPM Culture

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Job Complexity & Critical Skills

As a key employee liaison between the client and KWPM services & internal support staff, the Housekeeping Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. 

The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise and assign tasks to the housekeeping staff.
• Order, maintain, and keep full stock of housekeeping supplies needed to complete work.
• Maintain all work and common areas clean and free from debris.
• Supervise trash pickup of all common areas and property.
• Report deficiencies and repair needs around the property as observed.
• Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, common rooms (party room, children’s play room, fitness center) and other work areas so that health standards are met.
• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Carry toilet items, and cleaning supplies, using wheeled carts.
• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
• Dust and polish furniture and equipment.
• Keep storage areas and carts well stocked, clean, and tidy.
• Remove debris from driveways, garages, and swimming pool areas.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Report any and all maintenance items that include, but is not limited to, burned out lights, leaks, broken equipment to the Building Maintenance Department.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Dust window blinds.
• Observe all State, Federal and Company safety standards/precautions while performing task in order to maintain a safe work environment.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Prepare rooms for meetings, and arrange decorations, and furniture for social or business functions.
• Observe all State, Federal and Company safety standards/precautions while performing task in order to maintain a safe work environment.
• Properly utilize new equipment and follow safety procedures prior to using this equipment.
• Respond to emergency maintenance requests as required.

Competencies;

Supervisory Responsibility; this position will supervise team members and is responsible for motivating, coaching and training team members within the department.

Work Environment

The Housekeeping Supervisor performs their work in a residential environment. While primarily responsible for the cleaning of common areas and waiting areas, they will need to have the ability to work around chemical cleaning solutions. Position requires occasional exposure to the outdoor climate and weather conditions. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand for extended periods of time, walk and climb stairs, climb ladders, crawl in small and tight spaces; stoop and/or kneel; lift and/or move and/or carry up to 20 pounds in the work environment.
• Ability to push cleaning equipment up to 30 lbs.
• Ability to handle, finger, grasp and feel objects and equipment.
• Ability to reach with hands and arms.
• Ability to repeat various motions with the wrists, hands and fingers.

Position Type/Expected Hours of Work

Non-exempt (hourly) position. Days and hours schedule will be determine at each property/location to suit the business needs of the community. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

Prior experience in a related position.

• Minimum 3 years’ experience working in the role of housekeeper, janitor, or porter for a residential building.
• At least one-year experience in managing and supervising a housekeeping department.
• Knowledge of cleaning and sanitation products and how to properly use them.
• Ability to use standard cleaning equipment within a residential building; vacuum cleaner, floor polisher, cleaning cart, etc.
• Must have the ability to react and address all emergencies in a timely manner.
• Effective written and verbal communication skills.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Receipt and Acknowledgement

The above statements are intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties or skills necessary for this position. Specific responsibilities, duties and/or skills may change at any time. Receipt of the position description does not imply or create a promise of employment, nor an employment contract of any kind. I hereby acknowledge that I have read and understand this document

This job description has been approved by all levels of management