WORK OBJECTIVE:

Performs intermediate level customer service work for Taurus Holdings, Inc. Work is performed under general supervision with limited latitude. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

· Communicates with internal and external customers via telephone or ticket to complete various requests

· Sends shipping labels to customers and create part and accessory orders

· Pre-logs firearms coming in for repair, provide updates on repair and replacement status

· Assists with special projects, complete follow up, and research as needed

· Assists customers with technical support and general questions related to technical support, general questions related to firearms, ammunition, repair, parts, and accessories

· Assists with returned goods and exchanges for parts and accessories

· Processes payments for bench fees and special services as needed

· Assists with outbound calls and tickets as needed

· Contacts customers regarding firearms received with incorrect addresses, pending parts for their firearms, or to request additional information concerning repair, orders, or returned customer mail

· Processes credit card charges and maintains records for service orders

· Attends industry shows, as needed

· Updates customer details and notates profiles as needed

· Assists with special projects, complete follow up, and research as needed

· Schedules and logs call backs

· Creates new orders for parts and accessories

· Requests additional information or documentation in order to complete tasks

MINIMUM QUALIFICATIONS:

High school diploma or GED; supplemented by one (1) or more years’ customer service experience; or an equivalent combination of education, certification, training, and/or experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures

· Skill in the use of Microsoft Office products (Word, Outlook, Excel, and PowerPoint)

· Ability to speak clearly and persuasively in positive or negative situations, listen and get clarification, and respond well to questions

· Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work

· Ability to provide service in a courteous, prompt, and efficient manner

· Ability to communicate effectively orally and in writing

· Ability to organize work for timely completion

· Ability to follow oral and written instructions

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person