Dunkin Donuts General Manager

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

Job Summary

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Restaurant Manager for a Dunkin’ Donuts franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crewmember, we work together and take pride in doing a good job. If you are ready to roll up your sleeves and lead a winning team, this is the right opportunity for you.

Responsibilities Include:

Profitability

• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs and cash. 
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. 
• Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. 

Operations Excellence for Guest Satisfaction

• Hold guests as highest priority and role models exceptional guest service. 
• Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Engage and empower team to develop solutions that drive business results.

Team Environment 

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Hire, train and develop the right people and plan staffing levels to meet guest and business needs. 
• Continuously learn while passing on knowledge and skills to help others develop and grow.
•  Hold themselves and team accountable for responsibilities and results. 

Competencies Include:

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – identify and analyze problems, explore various alternatives and use sound business judgment to take decisive action.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Core Values

• Honesty
• Transparency
• Humility 
• Integrity
• Respectfulness
• Fairness
• Responsibility