Essential Duties and Responsibilities 

• Digital Strategy
  1. Assesses legacy systems for quality and return on investment
  2. Creates product roadmaps and digital roadmaps 
  3. Manages IT related contracts
  4. Leads enterprise digital transformation projects for patient- and provider-facing applications
  5. Prioritizes projects to align with business strategy
• Process Improvement
  1. Directs improvement projects for contact center and internal IT teams
  2. Works with internal and external stakeholders to identify and prioritize digital transformation projects
• IT and HIT vendor management
• Reports to this position:
  1. Internal IT
  2. Contact Center
  3. Change Managers
• Major projects
  1. Optimizing Virtual Care Grant Lead 
  2. EMR Transition- Operational Lead
  3. Patient Engagement Platform Acquisition and Implementation
  4. Contact Center Optimization 

Benefits Offered to Tap360 Full-time Employees:

Choice of 4 BCBS Medical Plans | Choice of 2 BCBS Dental plans | BCBS Vision Plan | BCBS Life, AD&D, Short- & Long-Term Disability Insurance 

401K | 11 Paid Holidays | Generous PTO including Sick Leave, Vacation and Flexible Days

Qualifications: 

Education and/or Experience:  

• Bachelor’s degree in Business Administration, Health Care Management, or related field required.
• Master’s degree in related field highly preferred. 
• Previous supervisory experience highly desired and preferred.
• Quality improvement, process improvement and or project management experience highly preferred.

Competencies:  

• Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
• Analytical ability required to evaluate digital applications and infrastructure.
• Demonstrated ability to start, complete and lead digital transformation projects.
• Excellent oral and written communication skills to work with patients, physicians and department staff and leadership teams. 

We are a Tapestry of patients, staff, and community partners inclusive of various ethnicities, cultures, social-economic 

backgrounds, and orientations interwoven to form a beautiful healthcare family. We invite you to apply today!