Description

Position Purpose

The Consumer Loan Specialist provides critical support to the lending team by delivering exceptional member service when obtaining consumer loans. As a Consumer Loan Specialist, you will assist with timely processing and closing of our members’ direct and indirect consumer loans. This role will focus their efforts on building relationships with existing TAPCO members, providing cross sale opportunities and ensuring excellent member service. 

Base Expectations

Embraces and lives TAPCO's Values.

• We are People-Centric
• We are Curious
• We are Inclusive
• We are Collaborative
• We are a Trusted Partner

Core Competencies

Member Focus: Build strong relationships inside and outside the organization while delivering member-centric solutions.

Instills Trust: Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.

Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances.

Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty.

Position Responsibilities

• Collaborate with internal departments and members to develop and drive cross sales to capture market opportunities through promoting, explaining and cross selling credit union products and services, including but not limited to GAP, Mechanical Breakdown Coverage, payment protection and other loan and deposit products to enhance member relationships with TAPCO and deliver superior member service.
• Maintain a comprehensive knowledge of and adhere to all credit union policies, procedures, products and services to enhance member relationships with TAPCO. 
• Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow.
• Serve as the processor and primary contact for all parties involved on each consumer loan from decision to closing. Uncover and address member needs utilizing a comprehensive understanding and knowledge of credit union products and services and clearly communicating appropriate recommendations based on member needs.
• Works with staff to resolve exceptions. Contacts members, dealerships, and branch personnel to gather information to aid in timely processing and loan completion.
• Prepare and review executed loan documents and disburse/fund loan proceeds according to loan approval, as well as prepare and mail any necessary welcome packets. Performs outbound business development to deepen and retain member relationships through outbound calling to current and potential members.
• Serves as Credit Union advocate, representing TAPCO in a courteous and professional manner by conducting oneself appropriately at all times in manner, dress and actions. Maintains and projects the Credit Union’s professional reputation.
• Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
• Contributes to the success of the department with a willingness to assume other responsibilities and provides back up assistance as required or assigned.

Requirements

 Position Qualifications: 

• High School diploma, or equivalent.
• One to two years previous financial institution new account, member service and consumer loan experience.
• Knowledge of state/federal contract law and lending regulations.
• Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.
• Ability to use related computer software, Microsoft Office products, and business equipment.
• Ability to communicate effectively over the phone with members and all parties involved to ensure deadlines are met.

Position Working Conditions

• The work environment is an office setting.
• Movements frequently and regularly required using the wrists, hands and/or fingers. 
• Frequently required to sit and stand for longer periods of time.
• Works under tight time constraints.

Salary Range: $20.37 - $25.46 per hour

Benefits

TAPCO offers a comprehensive benefit package:

• 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees. 
• 50% Employer-paid spouse coverage.
• 65% Employer-paid dependent children coverage
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Health Savings Account (HSA)
• 401(k) Plan with up to 7% match
• 100% Employer-Paid Life Insurance/AD&D package 
• Paid Vacation and Sick Time
• 11 Paid Holidays 1 Floating Holiday
• Optional Short- and Long-Term Disability
• Employee Assistance Program
• 40 paid volunteer hours
• Shared Bonus Plan (when company goals are achieved)

Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement

TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected. 

• We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.
• We are committed to nondiscriminatory practices and provide equitable opportunity for all. 
• We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
• We welcome every person to bring their authentic perspective and experience to advance our mission.
• We focus on real people's experiences to uncover and address systemic inequities.
• We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community. 
• We put allyship into action every day.
• We value the seen and unseen qualities that make you who you are.

Equal Opportunity Employer Statement 

TAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. 

TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 

Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.