Job Summary:

Under direct supervision of the Director of Surveillance, responsible for the management and operation of surveillance operations staff. Ensures compliance with gaming requirements as set for by the gaming commission and NIGC.

Job Description

Expectations of Leadership:

Major Responsibilities/Activities: 

Minimum Requirements:

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. 

• Maintains a strict level of confidentiality regarding company information.
• Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations. 
• Display strong verbal and written communication skills 
• Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs.
• Must be able to work independently and exercise good judgment in handling a variety of situations.
• Strong numerical or statistical aptitude. 
• Strong mathematical skills.
• Strong organizational skills.
• Proven ability to provide outstanding customer service.
• Must have excellent problem-solving abilities.
• Proven ability to handle conflict situations
• Must be a detail oriented, organized individual with the ability to multi-task.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
• Must be able to work various hours, as needed, including weekends and holidays.
• Must present self in a well-groomed, professional appearance. 
• The employee must be able to lift up to 25 pounds.
• Must be able to work at a fast pace.
• Must be able to handle stress effectively.
• Must be able to maneuver around the office and the facility, as needed, to collect and distribute all necessary documents.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.