Job Summary:

The Gift Shop Supervisor is responsible for the daily operation of the Gift Shop & Perks Premium Coffee & Gifts of their respectful shift in accordance with management’s directives and policies and procedures. 

Job Description

Expectations of Leadership:

• Actively support, demonstrate, and promote the company’s core values.
• Be approachable and engaging with fellow team members.
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities:

• Supervises shift ensuring cashiers and baristas are following policy and procedures.
• Assists with personnel actions such as hiring; promotions; transfers; discharges; disciplinary measures; performance evaluations; and training of new and current employees.
• Assists in maintaining inventory pars for both Gift Shop & Perks.
• Assists in executing month end inventory. Researching and resolves any inventory variances.
• Fills in for Cashier and or Baristas when needed.
• Ensures personnel maintain proper customer/employee relations and handles any customer complaints.
• Perform other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• High school diploma or GED.
• Must possess excellent management skills.
• Two years retail management experience preferred.
• Must be available to work various shifts including days, evenings, weekends, and Holidays. 
• Familiar with standard concepts, practices, and procedures used in Retail Services required. 
• Must have POS experience. 
• Must be able to complete Nestle (Starbucks)Training Modules
• Must be able to obtain New Mexico liquor server license & Food Handlers Certificate.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains a strict level of confidentiality regarding company information.
• Must be able to work independently and exercise good judgment in handling a variety of situations.
• Must have excellent problem-solving abilities.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Display strong verbal and written communication skills. 
• Proven ability to handle conflict situations.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, bend, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk, and hear.
• Must present self in a well-groomed, professional appearance. 
• Must be able to lift up to 25 pounds.
• Must be able to handle stress effectively.

Equipment Used:

• Computer “Excel and Microsoft Applications.”
• All traditional office equipment.
• POS system
• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.