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Job Summary: | Provides high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Successful candidate will be responsible for greeting guests on the phone in an enthusiastic, professional, and friendly manner. Answers telephone calls and directs them to proper party and answers guest questions. Provides accurate directions and information to guests. Typing and filing as required. Performs complex clerical work involving independent judgement and requiring accuracy and speed. Timely and smoothly processing hotel reservations is a fundamental requirement. Candidate is expected to meet and/or exceed applicable service standards and property management system steps. |
Job Description | |
Expectations of Leadership:
Major Responsibilities/Activities:
Minimum Requirements:
Essential Mental Functions:
Essential Physical Functions:
Equipment Used
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. |
Full Time
$34k-44k (estimate)
04/09/2023
05/22/2024
The job skills required for CALL CENTER AGENT include Problem Solving, Listening, Confidentiality, Leadership, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a CALL CENTER AGENT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CALL CENTER AGENT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CALL CENTER AGENT positions, which can be used as a reference in future career path planning. As a CALL CENTER AGENT, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CALL CENTER AGENT. You can explore the career advancement for a CALL CENTER AGENT below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.