Job Summary:

This position is responsible for client retention activities for a customer focused payment processing company. Account Retention Specialist’s will to get in front of issues that could result in attrition. The ideal candidate must have excellent communication skills, enjoy working in a fast paced setting, and work well in a production driven environment. 

Essential Job Functions: 

• Monitor key indicators that could predict client dissatisfaction and possible attrition
• Handle all escalation calls live.
• Follow up on clients after save attempts to ensure actions taken will retain the client
• Demonstrate the willingness and ability to appropriately handle and resolve escalated issues to clients satisfaction
• Communicate and support process change initiatives as directed by Management
• Adher to company policies and procedures for the team
• Other job duties as assigned to meet business needs
• Positive, Can Do Attitude
•  Ability to quickly identify clients’ needs and provide viable resolutions
•  Develop and maintain an understanding of all pricing models and the various pricing structures associated
•  Ability to use Fast Analytics to determine the best pricing plan to meet the client’s needs while managing profitability for Talus.
• Ensure a “saved” percentage of at least 65% of all cancelation requests handled
• Responsible for maintaining KPI’s such as email and ticket response times
• Excellent communication skills, both oral and written
• Maintain reporting as directed by management
•  Ensure adherence to company policies and procedures 

 Minimum Requirements: 

• 3-5 years experience in B2B client retention required
• Highly data driven mind set and a passon for analytics
• Strong ability to motivate others to achieve objectives
• Outstanding verbal and written communication skills
• Must be detail oriented and have the ability to prioritize and multi task in a face paced environment
• Must be familiar with standard call center metrics
• Strong Presentation Skills with Proficiency with Microsoft Office suite
• Compensation and Schedule

Benefits:

• Full suite of Health benefits
• 401k with Company Match
• Casual dress environment

Company Description:

Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods.

Mental Requirements:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress. 

Talus Payments is an EO Employer – Veterans/Disabled and other protected categories 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.