12 Customer Service Representative- Operations Jobs in Albany, IN
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Customer Service Representative- Operations
$38k-48k (estimate)
Full Time
3 Weeks Ago
Talon Logistics Services is Hiring a Customer Service Representative- Operations Near Albany, IN
Under direction of the Operations Lead this individual will perform various functions in the Truck Operations Department. The Operations CSR will support and be the communication channel for our operations, drivers & customers. The effective daily management of customer service, order tracking and driver dispatch are their primary focus. Independent and discretionary judgment is applied when presenting customer and driver solutions and communicating concerns to management.
Essential Responsibilities:
- Order entry of loads including all necessary information required for billing
- Schedule meetings and appointments
- Create and distribute reports to each department as required
- Make Customer follow-up calls
- Track & Trace equipment
- Direct and monitor execution of load tenders, customer web portal maintenance/updates.
- Coordinate with the Operations Lead to ensure high levels of customer service are met.
- Perform audits of service issues to ensure company performance goals are achieved.
- Work with Operations Lead to address customer and/or driver service issues.
- Compile, compose and deliver reports using Office tools such as word processors, spreadsheets, and databases and monitoring/managing various projects as requested.
- Problem solve with customers and carriers for delivery of freight
- Handle high volume of e-mail, answer phones and comprehend quickly
- Evaluate emails and paperwork for distribution to departments
- Works with employees and management team to attain company goals
- Performs other related duties as assigned
Experience and Skills Required:
- Customer Service experience required
- Prior Intermodal trucking experience preferred
- Be able to read, comprehend, count accurately, do simple math and write English legibly
- Demonstrated interpersonal and customer service skills.
- Must be detail oriented
- Exercises discretion and independent judgment with regard to daily workload
- Ability to Sell and Close New Business
- PC proficient with good working knowledge of MS Outlook and Word
- Ability to follow directions with emphasis on accuracy and quality control
- Good communication skills including the ability to interface effectively with customers, vendors, drivers, and all internal departments
- Ability to learn and utilize various software systems utilized to perform daily task
Job Summary
JOB TYPE
Full Time
SALARY
$38k-48k (estimate)
POST DATE
05/09/2024
EXPIRATION DATE
07/08/2024
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