14 Customer Service Agent Jobs in Santa Fe, CA
Talley is Hiring a Customer Service Agent Near Santa Fe, CA
Talley Inc. has reached an impressive milestone in the wireless communications industry. For 40 years, we have been at the forefront of providing top-quality products and wireless communications solutions to customers across the States.
Our success is a testament to the hard work and dedication from the Talley team. Everyone plays a vital role in ensuring the company’s continued success since the beginning.
Talley Rewards:
- 401(K) Plan, Retirement Plan
- Career Growth
- Healthcare Insurance
- Life Insurance
- Vacation/ Paid Time Off
- Sick Time Off
- Safe & Clean Environment
- Employee Recognition Program
- Employee Website
- Team Lunches/ Celebrations
- Recognize Referring Employees
Job Scope:
- Guide and process customer orders and inquiries via web chat, text, phone, and email
- Help customers navigate, place quotes and orders, and troubleshoot on Talley’s website
- Help register, link, and activate online customers
- Provide knowledgeable answers to questions about products, pricing, availability, and order status
- Make follow-up outbound calls to customers and provide order status information when required
- Ensure accurate and timely service and respond quickly and proactively to customer requests across all platforms
- Maintain customer contact information in CRM tool
What We Are Looking For:
- 2 years of experience in a customer service or sales role
- Ability to multitask and manage workload from the phone, ERP, web browser, chat, text, and email
- Demonstrate strong verbal, writing, and grammar skills to communicate with customers
- Strong computer, typing, and Microsoft 365 (including Teams) proficiency
- Bachelor’s Degree preferred
Job Type: Full-time
Pay: $21.00 - $26.25 per hour
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Santa Fe Springs, CA 90670: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Wholesale
$49k-64k (estimate)
04/15/2023
08/07/2024
talleycom.com
SAINT PAUL, MN
200 - 500
1983
Private
BOBBI JOHNSON
$50M - $200M
Wholesale
Related Companies
About Talley
Talley is a supplier of wireless communication products that includes antennas, cables, test equipment and radio accessories.
The job skills required for Customer Service Agent include Customer Service, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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