Essential functions and responsibilities

• Work with the entire Facility Management team to build and deliver best in class employee experiences in the workplace that in turn promote efficiency, productivity, and peak performance.

• Provide occupants with information regarding the work environment and support existing and transitioning occupants within the workplace environment. This includes supporting protocols, culture & etiquette.

• Design and implement guidelines and best practices for building occupants to optimize their experience.

• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.

• Proactively identify needed repairs, maintenance, or updates required in the workplace.

• Communicate required information to employees, executives, facilities management, landlord, and Cushman & Wakefield account management, as needed.

• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready.

• Ensure C&W account team members greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required. Project an approachable and professional image in personal appearance, manner, and demeanor.

• Ensure complaints, questions, concerns and suggestions are addressed and conduct follow-up, if needed.

• Provide “White Glove” service to Executives by meeting/greeting executive visitors to the assigned floor / area and escorting them to their destination and ensuring prompt and efficient follow up on any issues/ requests.

• Develop building initiatives designed to create connections between occupants and share information regarding local attractions, events (concerts, theater, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).

• Ensure the day-to-day operations of the facility(s) or campus including janitorial, life-safety, engineering and general maintenance are implemented and carried out in a manner consistent with C&W policies and ownership directives. This is to include the management of contracts to assure all contracts are reviewed on a regular basis and are bid out as needed and assures invoices match contract pricing.

• Collect all Pre and Post-occupancy metrics;

• Develop short and long term tactical plans and programs for the innovation of office space activities based on strategic plans.

• Work to ensure workspace needs, contracts, and associated operating budgets are defined and established.

• Collaborate with stakeholders to obtain Voice of the Customer data to capture service needs.

Key Competencies

Other key duties include;

• Responsibility for the day to day FM and Catering partners contract monitoring.

• Ability to interact with key business unit leadership

• Co-ordinate and facilitate the interface between the partners and all locations building staff in respect of service delivery, performance and feedback.

• Working within Real Estate and local teams to ensure space is optimized and allocated correctly

• Lead a steering committee formed of site based business units to discuss any issues and own resolution plans

• Assist in ensuring best value for the designated services

• Identify service development options to improve existing contractual services and deliver cost efficiency within the FM services.

• A good understanding of relevant building occupational legislative requirements (e.g. fire, health & safety standards etc)

• A key stakeholder in the building handover process (e.g. understanding building systems configuration and commissioning activities, obtaining O&M manuals etc)

• Supporting all aspects of the building operational set up

• Management of supplier performance to agreed standards

• Creating and implementing a planned and preventative maintenance program – forming an asset log and tracking to comply with maintenance requirements - ensuring efficient operation of all building systems

• Ensuring basic facilities such as water and heating etc are well maintained and tested in accordance with best in class standards

• Maintaining building service charge account, costs recharging/ allocations and reconciliation – proposing building service cost budgets, managing costs to budget

• Interaction with building governance committee – considering, evaluating, instigating, pricing and managing works for and future building investments, improvements and alterations

• Advising on initiatives to reduce building operational costs (including energy use)

• Supervise and co-ordinate in conjunction with the Regional Facilities Lead any minor building projects - ensure contractors comply with relevant safety standards

• Complying with client procurement standards, maintaining records to the selection and appointment of suppliers or service providers

• Respond to emergencies or urgent issues – respond to (or as delegated) call outs/ alarm activations

• Ensure all essential building systems are properly functioning (e.g. fire and safety systems, fire fighting equipment etc)

• Participate in forming and maintaining a building Business Continuity Plan

Technical Proficiency Problem Solving/Analysis Executive presence and comfort interacting with individuals at all levels Detail oriented, confident, self-starter with exceptional organizational skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Conflict management skills with ability to work under pressure, while acting in a calm manner Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required Passion for building communities and connecting individuals. Skills attributes of the ideal candidate are Flexibility, Analytical, Collaborative, Creative thinker, Excellent problem solver, Strong planning and organization, Being risk aware, Negotiating skills, Technically minded, Shows Leadership