Instructional Designer I
Fully Remote
6 months contract

We are seeking a highly skilled and creative Instructional Designer to join our team. As an
Instructional Designer, you will play a critical role in creating engaging and effective learning
experiences for our customer support teams. You will use your expertise in instructional design
methodologies, learning technologies and multimedia design to create innovative solutions that
align with our business objectives and promote continuous learning.
The ideal candidate will have a strong background in training design and development, excellent
communication skills, and a passion for facilitating learning and knowledge transfer.
JOB DESCRIPTION:
What you'll be doing
Utilize instructional design methodologies to create engaging and interactive learning
solutions, including digital learning, virtual instructor-led training (vILT), microlearning,
videos, and supporting documentation
Design activities and assessments which promote hands-on and experiential learning
Collaborate with subject matter experts (SMEs) and stakeholders to gather content,
review technical information, and translate complex topics into clear and concise
materials
Analyze learnings needs by conducting needs assessments and audience analysis to
identify learning objectives and appropriate strategies
Author, maintain, and update online courses, utilizing real-time training evaluation data to
inform ongoing maintenance and design needs
Collaborate with cross-functional teams, such as product development and marketing, to
align training initiatives with company goals and objectives
Design and create engaging, effective digital courses through the use of Articulate
Storyline/Rise and other e-learning tools; building quizzes and interactivity; testing of
courses prior to their release; maintenance and refreshing of content in existing
e-learning courses.
Build assessments to track learner progress and to verify job-readiness
Develop network with facilitators and learners. Intake, act upon, and track content
feedback from facilitators and learners
Stay abreast of industry trends, innovations and emerging technologies in instructional
design and digital learning to continually enhance the effectiveness of learning solutions
Proactively revise content as *** products and internal processes evolve
Track and report on work in Asana project pages
Create and execute plans for advancing the organization's knowledge of learning
theories, digital learning and facilitation, as well as learning technologies

Basic Qualifications
Bachelor's or Master's degree in Instructional Design, Education, or related field.
Proven 1-2 years' experience as an Instructional Designer.
Excellent written and verbal communication skills, including the ability to effectively
present to a wide range of audiences.
Proficiency in using authoring tools, learning management systems (LMS), and multimedia
software such as Adobe Creative Suite, Google Suite and Articulate Rise 360.
Proficiency in utilizing virtual training delivery and facilitation tools
Understanding of adult learning principles and instructional design concepts.
Strong organizational and project management skills, with the ability to manage multiple
projects and meet deadlines in a fast-paced environment.
Portfolio or samples of previous instructional design work showcasing a variety of
learning solutions and multimedia assets.
A passion for continuous learning and professional growth

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