Operations Manager Reports To: General Manager SummaryThe Operations Manager is responsible for ensuring the safe and efficient operation of all day to day operations for their local Sky Cafe station. Job ResponsibilitiesOverall Job DutiesPromote and embody the company core values, ensuring all team members are committedResponsible for providing a safe and secure work environment for all employeesPromote a Safety-First environment within the workplaceParticipate in building a monthly forecast for all flight activities and base expensesAssist in managing corporate financial expectations to maximize profit to budgetResponsible for all scheduling activities as it relates to Duty Managers, Leads, Transport and Warehouse departmentsManage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordinglyManage and maintain carrier/company KPI expectationsLead regular employee/leadership engagement meetingsEnsure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)Adhere to all policies and follow established proceduresParticipate in required meetings, providing input and recommendationsConduct appropriate Operational/Safety briefingsConduct training and provide ongoing training support to all staff.Perform audits ensuring all employees are following Company policies and proceduresCommunicate regularly with your General Manager as it relates to the operationAccountable for meeting or exceeding all safety, financial, and operational objectivesAssess and develop leadership to maximize potential (succession planning)Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.Identify high potentials (HIPOTS) for future growth and development within the companyActively participates in the Safety Management System (SMS)Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrenceEnsure all required training is completed to company standardPerform all functions of all operational positions, as neededDelegate job duties as required and ensure completionEnsure timely execution of all required duties and expectationsPerform other duties as assignedWork EnvironmentExposure to extreme temperature changes and noiseMay be required to work in a cold room of 4 degrees or less for extended periods of timeMust be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at handRegular standing, bending, and lifting during shiftMust be able to work at heights up to 25 feet or more depending upon type of aircraftAble to perform job duties outside in all weather conditions Core CompetenciesEfficiently work as part of a team, as well as independently without direct supervisionEffective verbal and written communication skills, with individuals at all levels of the organizationAbility to thrive and adapt in a fast-paced environmentAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesExcellent prioritizing, time management and organizational skillsProficient in Microsoft Excel, Word, G Mail, Google DriveAttention to detail in all areas of workConfident, consistent, decisive personalityWillingness to learn and adapt to a changing work environmentAbility to ensure confidentiality of sensitive informationStrong skills in conflict resolutionPossess a strong safety focusStrong customer service mindsetAbility to organize and manage multiple prioritiesExcellent interpersonal skills and a collaborative management styleA demonstrated commitment to high professional ethical standards and a diverse workplaceRequirementsBe at least 18 years of age3 - 5 years of leadership experiencePossess a valid driver’s license and maintain in good standingAbility to work on a permanent basis in CanadaObtain a clear criminal recordMust obtain necessary airport and/or Transport Canada security clearances and maintain in good standingMust obtain necessary airport vehicle operators permit and maintain in good standingMust be able to operate all equipment as pertains to the position (forklifts, high lift trucks, catering vans)Ability to work within the required time parametersAbility to work nights, weekends, holidays, and varying schedulesMust successfully complete airline and corporate specific training programs and recertificationMust have the ability to travel as requiredMust have current passport and maintain in good standing