JOB TITLE: CUSTOMER EXCELLENCE REPRESENTATIVE

REPORTS TO: DIRECTOR OF CUSTOMER EXCELLENCE

LOCATION: TACORI OFFICE

FLSA STATUS: NON-EXEMPT - FROM 21.64/HOUR

SCHEDULED HOURS: AS NEEDED

MAJOR FUNCTION:

Customer Excellence Representatives are responsible for engaging customers in conversation to understand their needs. They build strong relationships with retail partners and provide superior customer experiences.

POSITION RESPONSIBILITIES:

• Provide support for all territories quote and order processing.
• End to end execution of custom design orders with the complexity ranging from basic to medium level.
• Be knowledgeable on Marketing offerings and account/store specific plans.
• Create orders in Navision for POS material requests made.
• Gather and process quotes/orders for scheduled events.
• Be knowledgeable on all training activity available to accounts/stores.
• Responsible for funneling up areas of opportunity for training
• Be knowledgeable on special projects with accounts/stores.
• Ensure key deliverables of self are being met on consistent basis, partner with leadership to address performance gaps/issues.
• Performs other duties and assignments as directed by management.

QUALIFICATIONS AND SKILLS:

• BA/BS degree or equivalent preferred.
• 2-4 years’ experience in sales and customer service.
• Ability to work independently and a self-starter. Entrepreneurial spirit
• Vast knowledge of product line to service customers’ requests.
• Experience in all aspects of developing and maintaining business relationships.
• Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
• Proven track record of reaching and exceeding sales goals
• Ability to perform well in a highly dynamic, rapidly changing environment
• Ability to effectively prioritize and manage tasks
• Strong problem solving and quantitative analytical skills
• Excellent written and oral communication skills
• Ability to work independently as well as collaboratively within a team environment
• Strong math skills needed to generate custom quotes.