Job Description. Job Description. JOB TITLE: CUSTOMER EXCELLENCE REPRESENTATIVE. REPORTS TO: DIRECTOR OF CUSTOMER EXCELLENCE. LOCATION: TACORI OFFICE. FLSA STATUS: NON-EXEMPT - FROM 21.64/HOUR. SCHEDULED HOURS: AS NEEDED. MAJOR FUNCTION. Customer Excellence Representatives are responsible for engaging customers in conversation to understand their needs. They build strong relationships with retail partners and provide superior customer experiences...