Description:
Supervise Food and Beverage personnel in assigned food outlet or area. Assist management to ensure guest service needs are identified, and deploy resources for excellent guest service.
Position Type:
Full Time
Responsibilities:

• Verify and ensure that Food and Beverage services are in accordance with the direction given by the Restaurant Services Manager as well as Casino Service standards and performance objectives, including to cleanliness and appearance of assigned restaurant area(s).
• Assist Restaurant Services Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards. Make tools available to Team Members so they can effectively perform the necessary job duties.
• Ensure that Casino, Food and Beverage operational Policies, Procedures, and regulations are followed.
• Responsible to be visible in the outlets and on the Casino floor thorough out the shift.
• Assist the Restaurant Services Manager in providing work and break schedules and Team Member evaluations.
• Assist with progression of Team Member career development plans through mentoring and coaching.
• Meet with guests to resolve concerns in accordance with guest service standards and procedures.
• Perform other duties as assigned.

Requirements:

• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
• Two (2) years of supervisory or management experience preferred.
• Three (3) years of cash-handling and guest service experience required.
• Excellent leadership, interpersonal, written and verbal communication, and decision-making skills required.

Must be able to work Nights, Weekends, and Holidays