Key Responsibilities:
•Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
•Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
•Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
•Develop and maintain strong knowledge of Casa de Montecristo products.
•Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
•Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
•Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment
•Other duties as assigned

Skills and Competencies required:
•Passionate and persistent about a delivering a stellar guest experience.
•A track record of meeting challenging sales and operational goals
•Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.
•Strong communicator with a professional presence. Ability to build relationships with guests and coworkers.

Qualifications/Skills:
•Previous experience in a retail, hospitality or other service-centric environment.
•POS and/or computer skills needed
•Cigar knowledge a plus
•Ability to work a flexible schedule (night, weekends, holidays)
•Exceptional interpersonal skills
•Hands on team player with a strong work-ethic
•Cigar Knowledge a plus

Work Environment/Conditions:
While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.