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Job Overview
The Sr Program Manager CDN & WAF, Technical is responsible for the successful execution and delivery of major initiatives related to our website content delivery network, related infrastructure and workloads. You'll be a key player in optimizing performance, reducing latency, and ensuring a seamless user experience for millions of customers by focusing on improving profitability, reducing costs, streamling operations, or improving services to the business or customers. This position provides senior level of support to the business by describing the business' current state, defining the business' ideal future state, recommending initiatives to achieve this ideal future state, supervising the progress of related initiatives, and evaluating how successful these initiatives are at achieving their expected goals within the program. The Sr Program Manager, Technical collaborates and coordinates effectively with departmental and cross-functional teams (including product, engineering and network development teams) to solve problems and implement new solutions. This position leads the end to end development and implementation process of products, systems and/or services.

Job Responsibilities:

• Develops program roadmaps, initiative project plans and schedules, and provides budget oversight for the business group on the program(s). Monitors actual program progress compared to baseline, and reports progress against critical metrics. Documents, obtains approvals, and tracks all changes in program and project tools/systems. Produces detailed reports and communicates program status to respective partners, program sponsor and executives. Hosts management and program team meetings, as the need arises, keeping the program team advised and progressing including program reviews with stakeholders as necessary to perform ongoing assessments on the progress of program(s).
• Facilitates the creation of the program charter (mission statement, important metrics, key partners/collaborator teams, program roadmap/key initiatives). Ensures availability and distribution to all program team members and leadership. Adjusts program charter, as needed.
• Develops and implements process controls ensuring department compliance with corporate and regulatory standards, including budgets, compliance, contract assistance, and day-to-day management of the department business processes and quality standards. Handles contracts and vendors. Acts as a liaison between management and vendor/partners on contract development, execution and vendor management.
• Builds and manages program teams supplying statistical and status reporting on completed programs to stakeholders (internal and external). Works with other program managers, project managers, and management to identify and address interdependencies and resource constraints with other programs or projects along with risks and issues to the program. Ensures timely activity, integration and efficiency of technical support and coordinates efficient use of resources to meet requirements with clear identification of task completion. Develops program solutions to minimize the impact of risks and issues and ensure alignment to time, cost and scope.
• Delegates program responsibilities and tasks, and interfaces, directs, motivates and runs program work and resources. Questions ambiguous responsibilities and manages problem areas to an early resolution or escalation of any unresolved issues. Plays a support role with development and technical solutions ensuring all groups' responsibilities are included.
• Brings changes and suggestions from each program and sub-program to help improve and develop standard processes. Manages change within the programs and evaluates risks and assesses potential impacts on program delivery.

Education:

• Bachelor's Degree Business, Finance, Economics, Computer Science, Engineering, or related field (Required)

Work Experience:

• demonstrated ability in organizational programs, project management or related area.
• demonstrated ability working closely with Engineering, Design, and Product teams to drive iterative delivery of cross-functional initiatives from concept to launch.
• 7 years of software engineering or technical product/program management experience

Preferred:

• 5 years hands on experience in CDN and WAF technologies.

Knowledge, Skills and Abilities:

• Program Management (Required)
• Project Management (Required)
• Budget Management (Required)
• Program Analysis (Required)
• Problem Solving (Required)
• Communication (Required)
• Negotiation (Required)
• Attention To Detail (Required)
• Product Lifecycle Management (Required)
• Leadership (Required)
• Vendor Management (Required)
• Project Management Tools: Microsoft Project, Asana, Aha!, Jira (Preferred)

Licenses and Certifications:

• Project Management Professional (PMP) (Preferred)
• Program Management Professional (PgMP) (Preferred)
• Scrum Product Owner Certification (CSPO), Agile Certified Practitioner (PMI_ACP) (Preferred)

* At least 18 years of age
* Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $127,700.00 - $172,800.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.