SYSTEMTEC is seeking a Product Manager for a contract opportunity in Charlotte, NC. You will be responsible for identifying and delivering business process improvement related to clients' benefits programs to enable cross-program enrollment, testing communication materials, and more.
Requirements of the Product Manager:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Three plus years of professional experience using service design methods.
• Able to translate problems into testable prototypes.
• Experience working with community members, residents, or under resourced populations.
• Ability to translate data and results into program and policy recommendations.
• Drive the product development of a universal application tool to ease the process for residents applying to clients’ programs and resources.
• Coordinate with colleagues across departments and disciplines to ensure alignment and integration of benefit policy and its impact into strategic and operational plans.
• Maintain and update web content of programs working with the I&T team to integrate on clients’ standard platforms.
• Simplify and harmonize application requirements.
• Design and coordinate universal application questions and eligibility materials (including application redesign).
• Promote interoperability of tool and data across partners bringing benefits to resident
• Engage external experts, residents, employees, and other stakeholders during project delivery.
• Work with the Clients departments to understand the need of residents and advocate for the end user by designing intuitive interactions and easy-to-use experiences.
• Use human-centered design principles to design a digital service that meets residents where they are, in their primary language.
• Conduct user experience testing across clients’ residents and community-based organizations, translate the testing results into actionable workplan items for prototyping and application enhancements.
• Support residents and community partners in platform access issues including troubleshooting authentication.
• Measure and report on the effectiveness in connecting under-resourced communities with clients’ programs.
• Ensure effective outcome and indicator measuring tools are used for performance monitoring and communicating progress on the ideas the team generates to multiple stakeholders.
• Report on disaggregated race, ethnics demographics to understand gaps in the service.
• Ensure project is available via open-source documentation for other governments and organizations to leverage.
• Build momentum for product via customized communications to key stakeholders.
• Use process automation to simplify application processing within departments
• Build pipeline of interested community-based organizations and partner programs.

Responsibilities of the Product Manager:

• Work productively with partners external and internal to the organization.
• Driven to develop creative, ambitious services to civic challenges.
• Strong interpersonal and communication skills with a proven ability to manage diverse relationships and influence and build consensus across a broad range of backgrounds, organizational levels, and personalities
• Experience in managing projects and tasks including segmenting work in an iterative manner to meet deliverable deadlines and deliver results.
• Ability to understand and document project requirements and dependencies.
• Ability to translate data and results into program and policy recommendations.
• Ability to zoom in and out of a project to shift from focusing on small details to the larger system and the relationships between them.

Work Location:Charlotte, NC (Hybrid, 2-3 days onsite)

Compensation / Benefits: Full-Time Employment with SYSTEMTEC means a competitive salary paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.

***Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey. ***

Job Type: Contract

Pay: $40.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• using service design methods: 3 years (Required)

Ability to Commute:

• Charlotte, NC 28202 (Required)

Ability to Relocate:

• Charlotte, NC 28202: Relocate before starting work (Required)

Work Location: Hybrid remote in Charlotte, NC 28202