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Company :
US2160 Sysco Guest Supply, LLC
Zip Code : 30122
30122
Minimum Level of Education :
High School or Equivalent
Minimum Years of Experience :
1 Year
Employment Type : Full Time
Full Time
Travel Percentage :
COMPENSATION INFORMATION :
The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison.
Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors
Position Summary : Who We Are :
Who We Are :
Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries.
We manufacture personal care amenities and a full range of textiles, and, we distribute nearly everything else you find in the hotel public guest areas in the hotel room.
Recently achieving a billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years.
Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 54 billion dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world.
The Customer Service Representative p rovide s customer and Territory Managers (TMs) support with the sales of hotel and operational supplies.
Primary Responsibilities :
Customer & Territory Manager Support :
Answer incoming calls and emails from TMs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
Provide customer with order history information (i.e., item #, quantity, etc.) and pricing.
Process orders (including new, cancellation or additions to current order), invoices, credits / returns and respond to customers' inquiries.
Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
Back Orders - If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item.
Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed.
Prepare and send customer order acknowledgments.
Inform TM and customer of standard procedures, order status and / or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.
Problem Resolution
Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders. Review and process Adjustment Request Form or Return Material Authorization following approval.
Review any exceptions to Company's standard shipping policies with management.
Training
Regularly participate in Sysco Interactive University (SIU), vendor and other company training programs.
Communicate regularly with internal Departments :
Accounting - update on orders for Release on Hold .
Purchasing - tracking and proof of delivery, ETA on drop shipments, items discontinued for delivery replacement items
Minimum Education, Including Degrees& Certifications :
High School diploma or GED required. College degree preferred.
Minimum Experience (Years & Type of Experience) :
2 years' Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices;
and inventoried product line specifications (dimensions, weight, etc.).
Call Center experience a plus.
Skills & Abilities (Years & Type of Experience) :
Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
Capable of working with internal staff from other departments in a proactive and constructive manner.
Uses time effectively.
Physical Demands & Work Environment :
The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
The employee is frequently required to sit and reach with hands and arms. The employee may occasionally lift and / or move up to 20 pounds.
Guest Worldwide is an Equal Opportunity Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification.
The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Nothing in this position description changes the at-will employment relationship existing between the Company and its employees.
This job description supersedes prior job descriptions.
BENEFITS INFORMATION :
For information on Sysco's Benefits, please visit https : / / SyscoBenefits.com
OVERVIEW :
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT :
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.
Last updated : 2024-05-20
Full Time
Wholesale
$36k-46k (estimate)
05/22/2024
05/25/2024
sysco.com
HOUSTON, TX
>50,000
1970
Public
KEVIN P HOURICAN
>$50B
Wholesale
Sysco engages in the marketing and distribution of food products to restaurants, hospitals, hotels and educational facilities.
The job skills required for Customer service rep include Customer Service, Call Center, Problem Solving, Planning, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
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