• Answer all incoming concerns/needs from all customers.
• Key pick-up requests.
• Handle transportation/routing on delivery questions.
• Prepare will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain Call list.
• Monitor orders before cut- off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for the Operating Company (OpCo).
• Perform other duties as directed by Supervisor.

• High school diploma or equivalent.

• 1 year prior outside foodservice sales coordination or customer support experience.
• Previous call center experience preferred.

• Strong telephone communication skills.
• Able to work in a fast pace environment.
• Proficient in MS Office.

• Ability to sit and work at a PC for extended periods.

• Personal protective equipment and masks provided
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, and cleaning procedures in place 

Job Summary