5 Call center representative Jobs in Carmel, IN
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Syrahealth is Hiring a Call center representative Near Carmel, IN
SH-438 Outbound Call Center Representative, IN
About Syra Health :
Syra Health is a healthcare consulting company with a mission to improve healthcare by providing innovative services and technology solutions.
Syra Health aims to achieve its goal by becoming a valuable partner to government, payers, providers, life sciences organizations, and academic institutions.
Syra Health offers products and services in digital health, behavioural and mental health, population health management, health education, and healthcare workforce.
Duties / Responsibilities :
- Responsible for providing initial contact between distinct Care Management / Quality programs and specific identified members.
- Under direct supervision handles inbound / outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
- Primary duties may include, but are not limited to : Gathers and records appropriate member information in accordance with policies and procedures via telephone.
- Encourages members to participate in the Care Management / Quality programs by providing information about the program, outlining program features / value and explaining available services.
- Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
- Initiates referrals and manages consults from clinicians for participants registered in Care Management / Quality.
- Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
- Contacts physician offices to obtain demographic information or related data as needed.
Education and Experience :
- Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
- Computer / keyboarding proficiency strongly preferred.
- Knowledge of company products, services and benefits preferred.
Last updated : 2024-04-28
Job Summary
Full Time
$39k-50k (estimate)
04/29/2024
05/09/2024
The job skills required for Call center representative include Call Center, Products and Services, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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