1 Service Desk Technician Job in Huachuca, AZ
Syntelligent Analytic Solutions is Hiring a Service Desk Technician Near Huachuca, AZ
Syntelligent is seeking Service Desk Technicians with a US Government Secret security clearance for an existing contract, in Ft. Huachuca, AZ. These positions support the Army's Enterprise Service Desk. Candidates must live near the Ft. Huachuca, AZ area for this 100% on-site work.
Tasks and duties will include:
- Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
- Assists with navigating around application menus, may be required to remote into customer's computer.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
- Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate.
- High School Diploma or equivalent required.
- Security Requirement – Must be US Citizen and possess a US Government Secret security clearance.
- Previous computer technical support preferred.
- Must possess current CompTIA A CE, Network CE or Security CE certification.
- MCP, Dell or other industry identified certifications are preferred.
- Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
- Understanding of Active Directory to unlock and reset passwords.
- Proficient with troubleshooting all Windows Operating systems.
- Ability to troubleshoot and resolve email issues, specifically MS Outlook.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
- Shift is Monday-Friday, Day Shift
The likely salary range for this position is $19.00 an hour. This is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Other rewards may include annual bonuses, spot bonuses, and program-specific awards. In addition, Syntelligent provides a variety of benefits to all our Full-Time employees.
When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.
Job Summary
Full Time
Business Services
$43k-53k (estimate)
12/06/2023
05/04/2024
syntelligent.com
LURAY, VA
50 - 100
2010
Private
STEPHEN SYNNOTT
<$5M
Business Services
Related Companies
About Syntelligent Analytic Solutions
Syntelligent Analytic Solutions provides IT, program management and business intelligence solutions.
The job skills required for Service Desk Technician include Troubleshooting, Help Desk, Technical Support, Active Directory, VPN, TCP/IP, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
Similar Jobs
Popular Articles
