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Job Description
Job Summary
Serves as the main point of contact for customer transactions, providing a positive experience that leads to customer satisfaction and product referrals and sales.
Serves as the first line of defense in preventing fraud and mitigating risk. Processes transactions accurately and efficiently while simultaneously introducing products and services that meet customer needs and encourages customers to expand their relationship with Synovus.
Demonstrates passion for delighting customers by living the Synovus Customer Covenant every day.
Job Duties and Responsibilities
Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service.
Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency.
Assists customers with inquiries and provides issue resolution in a professional and composed manner. Thanks each customer for their business and treats every individual as a valued Synovus customer.
Escalates issues to management as required.
Listens carefully to customers to understand their financial priorities and promotes bank products and services accordingly.
Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards.
Assists customers with routine inquires regarding account balances and account information. Cashes checks and processes withdrawals, pays out money after verification of signatures and balances.
Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies.
Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt.
Accepts savings deposits and withdrawals, verifies signatures.
Follows Synovus' Customer Service Standards, creating an industry leading customer service experience. Demonstrates professionalism in appearance, punctuality, and behavior.
Maintains a clean, organized work area.
Performs vault teller responsibilities as needed.
Performs all duties in compliance with BSA / AML regulations and requirements. Obtains adequate data for CIP on all wire and money instrument transactions.
Monitors and reports suspicious activity to the BSA Officer.
Adheres to established branch operation standards, policies, procedures and regulatory guidelines to protect against risk.
Follows the business code of conduct including reporting known or suspected violations in a timely manner. Completes compliance and other assigned training within required timeframes.
Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace
Shift First Alternate Location LaFayette Pkwy (FL01) - GA067 Minimum Requirements
Minimum Education :
High school diploma or equivalent.
Minimum Experience :
Six months of customer service, sales or other related work experience or completion of one year of college / vocational school in lieu of work experience.
Required Knowledge, Skills, & Abilities :
Additional Information
Preferred Knowledge, Skills, & Abilities :
Last updated : 2024-05-10
Full Time
Banking
$29k-35k (estimate)
03/05/2024
05/12/2024
synovus.com
COLUMBUS, GA
3,000 - 7,500
2010
MARK CARVER
$1B - $3B
Banking
On May 6, 2019, Florida Community Bank took on the Synovus name as the final step in our merger. Were excited to announce the transition of all FCB accounts to Synovus is complete, and were honored to welcome FCB customers to the Synovus family. We truly appreciate our customers' patience over the past few months as our banks came together as one. For more information on the merger, please visit synovus.com/welcomefcb.
The job skills required for Teller include Customer Service, Futures, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Teller. Select any job title you are interested in and start to search job requirements.
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