Symetra has an exciting opportunity to join our Benefits team as a Regional Director of Account Management!

About the role

As a Regional Director, you will implement and oversee Account Management and workflows designed to enhance the customer experience. You'll lead operations in each assigned sales office for Group Life, Disability and Select Benefits. You'll develop strategies to improve departmental structure and procedures based on team performance, market requirements, and growth initiatives. You'll lead a team of Regional Account Managers based in the Eastern US region.

What you will do

• Manage direct reports including Regional Account Managers.
• Provide specific written objectives for field sales support team in field sales offices assigned to a particular territory.
• Support, enhance and monitor individual performance for each team member.
• Interview, hire and train support staff in regional offices.
• Travel to leadership, team and division meetings (25%).
• Develop and implement procedures for all aspects of the Life, Disability and Select Benefits service model.
• Facilitate legal and customer issues and complaints in a timely manner by the appropriate individuals on the field service team and internal constituents.
• Anticipates business needs and facilitate system and workflow enhancements and development.
• Forecast the impact of system interfaces with other critical areas of the company, such as Underwriting, Policy Issue, Claims, Finance, and Actuarial.
• Develop strong relationships with key internal and external clients (to include brokers, clients, consultants and internal constituents).
• Regularly attend customer stewardship meetings, renewal meetings, implementation meeting, finalist presentations, etc. as part of the Account Management team.
• Manage Individual and Team budgets.

Why work at Symetra

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." Daniel P. - Senior Underwriter

"I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. " Megan H. - Deputy Chief Compliance Officer

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

Want more details? Check out our

Compensation

Annual Salary: $121,300 - $202,200 plus eligibility for Company Annual Bonus

Who you are

• Bachelor's Degree or related work experience
• Life and Health Insurance License
• 5 Years field leadership experience, 3 years experience of managing account manager work
• 10 years experience in Group Life, Disability and Absence Management

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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