The Mail Services Associate role is an integral part of day to day office activity. The primary function of the role is to scan, sort, log and distribute mail and documents to end users, process and ship outgoing mail/documents, assist print operators in print area. Handle all tasks related to the mail/print department.

Key Responsibilities:

• Perform the initial rough and fine sorts of incoming mail.
• Sort inter-office mail to be redistributed to the end users.
• Conduct mail runs at scheduled times throughout the day.
• Deliver packages directly to employees during mail runs.
• Obtain signature upon delivery of package.
• Receive and log all incoming deliveries via logistics team
• Log and scan all incoming documents via records team
• File and retrieve documents as required either, hard copy, electronically or microfiche
• Pick up outgoing packages upon request from employees.
• Make the final mail/packages pick-ups from the floors at the end of the day.
• Wrap and pack outgoing packages.
• Process outgoing packages for courier and pouch pick-up.
• Sort and meter outgoing mail.
• Load copy paper into print equipment.
• Review print queue for incoming jobs and initiate print job.
• Maintain logs and all tracking for documents.

Competencies:

• Results oriented
• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Attention to detail.

Qualifications:

• 1 year of office support or mail room experience preferred.
• Ability to learn skills quickly.
• Working knowledge of Microsoft Office products pertaining to the specific position including but not limited to Word and Excel.
• Ability to navigate internal software programs.
• Reading, writing, and arithmetic skills required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Ability to lift or move 40 lbs. or greater frequently

Swiss Post Solutions (SPS) is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 15 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

Swiss Post Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability or genetics.

Job Type: Full-time