7 Customer Support Manager Jobs in Campbell, CA
SwimOutlet is Hiring a Remote Customer Support Manager
Who we are
Spiraledge is a collection of companies focused on health and wellness and a leading U.S. ecommerce retailer. Spiraledge operates through two primary online stores SwimOutlet.com and Everyday Yoga.com. Headquarters are located in Campbell, California with offices in Ohio, Massachusetts and Vietnam. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.
SwimOutlet.com Founded in 2000 and headquartered in Campbell, CA, SwimOutlet.com is the premier online destination for aquatics apparel and the web's most popular swim shop. Since its inception, SwimOutlet.com has expanded into virtually every activity that takes place in and around water, becoming the largest online specialty store for aquatics in North America.
Customer Support Manager
Remote | Full time | SwimOutlet.com
About the Role
SwimOutlet's Customer Support Manager will lead our customer support operations focusing on technology and customer focused professionals who provide top-notch global support to our customers. As an experienced leader, you will be responsible for creating, developing and leading team culture, training and professional development. Experience creating strategic business plans and data analytics are critical for success in the role.
What you will do
- Everything possible to attain goals and achieve great results for our company
- Build, lead, mentor and maintain a team focused meeting KPIs and providing an exceptional customer experience
- Create and implement strategic plans for improved team performance
- Develop objectives for the day-to-day activities
- Collaborate on long-term goals with the key stakeholders
- Collect, analyze and present weekly, monthly and annual reports with actionable data (sales rates, costs, customer service metrics etc.) in a manner that can drive business decisions and maximize our customer experience
- Collaborate with department leadership to identify and analyze training needs, resources and tools for new hires and existing employees to ensure success through optimizing procedures and keeping staff motivated
- Coach and mentor the team
- Provide consistent feedback to define a clear path to success
- Looks for ways to improve the performance of Customer Support by identifying and implementing work efficiencies through process improvement techniques
- Manage the scheduling, hiring and training of the customer support team
What you bring to the team
- 5 years of leadership experience managing an in-house remote customer support team of 50-100
- Tech Savvy: NetSuite, Zendesk, Twilio, Klaus and Five9 experience
- Experience reducing cost and improving customer experience thru AI CS tools
- Knowledge of performance evaluation and customer service metrics
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc)
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
USA Pay Range
Equal Employment Opportunity Policy
Spiraledge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
Full Time
$101k-130k (estimate)
05/12/2023
06/05/2024
The job skills required for Customer Support Manager include Leadership, Problem Solving, Scheduling, Customer Support, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Manager job description and responsibilities
Customer support managers lead teams of customer support specialists to ensure that clients receive assistance with the technical aspects of products or services.
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The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
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Customer Support Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
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They are responsible for overseeing teams of Customer Service Representatives.
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Customer Support Managers build and nurture profitable relationships with old and new customers through excellent customer service with the help of customer service representatives.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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They also had a thorough knowledge of legislation pertaining to consumer protection.
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Customer support managers must also create an environment where employees feel valuable to the organization.
04/11/2022: Lancaster, PA
The customer support manager must be able to work with people with different needs.
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As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
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Step 3: View the best colleges and universities for Customer Support Manager.
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