49 Customer Support Representative Jobs in San Jose, CA
Zno is Hiring a Customer Support Representative Near San Jose, CA
About Zno:
Zno is a 10 year old venture backed startup in the professional photography world. We like to think of ourselves as a medium sized company that punches significantly above our weight. The majority of our operations are based in Shanghai, China and we have a small team based in our US office.
Zno is known for two main product offerings. First, we manufacture custom print products for professional photographers. Second, we offer subscription based software tools to assist professional photographers. Our company is a marriage of old world craftsmanship and Silicon Valley technology. We are the fastest growing company in the professional photography world and we expect to grow 4x in the next five years. We are on course to becoming the largest professional printing lab in the world and also the largest supplier of SaaS to small business professional photographers.
The Opportunity
We're looking for an experienced candidate to join our customer support team. They will play a key role in providing our customers with a positive support experience via phone, chat and email service. This is a full-time position located in San Jose, CA.
What responsibilities you’ll have:
● Experienced support professional with direct experience on email, chat, and phone support
● Engage customers in a positive and respectful manner to resolve issues and deliver the best possible customer experience
● Must have initiative and good judgment to manage multiple tasks with attention to detail and accuracy
● Good analytical and organizational skills to provide customer feedback to internal teams
● Work closely with other support team members to efficiently handle order issues related to defective products and shipping
● Be able to answer basic questions related Zno software products
What you’ll need:
● 4-year college degree or equivalent experience.
● 2-3 years experience in a customer support role
● Familiarity with Zendesk is a plus
● Have a humble and polite attitude
● Passion to be a customer champion and help customers with their issues
● Exceptional written and verbal communication skills
What your salary will be:
● $40K-$60K annual salary.
Additional Job Opening
https://www.indeed.com/job/software-trainer-consultant-178d9b106fc010cfhttps://www.indeed.com/job/software-trainer-consultant-178d9b106fc010cf
Want to apply? Get in touch today
Interested? Please contact us at hr@zno.com
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Job Summary
Full Time
Retail
$46k-57k (estimate)
08/08/2023
09/10/2024
zno.us
Santa Fe Springs, CA
<25
Retail
Related Companies
The job skills required for Customer Support Representative include Customer Support, Attention to Detail, Initiative, Verbal Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
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Be as polite as possible when talking to clients over the phone.
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Learn to refer to other service or technical departments for follow up as needed.
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Step 3: View the best colleges and universities for Customer Support Representative.
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