About Us:
We are a one-of-a-kind pediatric Dental office. Our positive and uplifting culture is very important to us and we love extending that to our patients as well! We are a no-drama, fun having, & hard working team office.

Position Overview:
We are seeking a high-energy and bubbly team member to be a part of our Front Desk

Responsibilities:

• Greeting patients and ensuring a positive experience from the moment they enter our office.
• Explain treatment plans and financial options to patients, ensuring they understand their recommended dental procedures and associated costs.
• Collect payments and coordinate billing procedures accurately.
• Handle phone calls, text messaging, and emails professionally, addressing inquiries and scheduling appointments promptly.
• Assist with administrative tasks as needed to support the smooth operation of the dental office.
• Submitting insurance claims and verifying coverage for patients.
• Updating communication logs and documenting patient interactions accurately.
• Scheduling/cancelling appointments and managing the appointment calendar efficiently.
• Collaborating with the team to ensure seamless workflow and patient care.
• Calling insurance companies to resolve billing issues and inquiries.
• Maintaining meticulous record-keeping and organizing patient files.
• Preparing outgoing mail and handling correspondence effectively.
• Providing exceptional customer service and engaging with children and their families.
• Demonstrating a solution-oriented approach to address patient concerns and inquiries.
• Assisting with light cleaning duties to maintain cleanliness and hygiene standards.
• Organizing and maintaining files, including keeping the storage room orderly.
• Taking initiative to keep the office environment organized and efficient.
• Creating documents and utilizing software such as Google Docs, Gmail, and spreadsheets.
• Prioritizing tasks effectively to meet deadlines and ensure smooth operations.
• Sending and receiving messages with patients in a professional, friendly, and engaging manner.
• Familiarity with Dental software or willingness to learn Open Dental Software.
• Participating in our marketing initiatives to promote our services and engage with the community.
• Being creative problem solvers and contributing innovative ideas to improve processes.

Requirements:

• Previous experience in a dental office or healthcare setting is preferred.
• Excellent communication and interpersonal skills to engage with patients and colleagues in a professional and friendly manner.
• Outgoing, high energy, and bubbly personality to create a positive and welcoming atmosphere in the dental office.
• Knowledge of dental terminology and procedures is a plus, demonstrating familiarity with dental office operations.
• High school diploma or equivalent is required; additional education or certification in dental office administration is advantageous.
• Strong organizational abilities and attention to detail for tasks such as scheduling appointments, updating logs, and maintaining records.
• Proficiency in computer software, including Microsoft Office Suite and Google Workspace, for tasks such as document creation, email communication, and spreadsheet management.
• Ability to prioritize tasks effectively to meet deadlines and ensure smooth operations within the dental office.
• Willingness to learn and adapt to new software systems, specifically Open Dental Software, or familiarity with dental software systems would be advantageous.
• Solution-oriented mindset to address patient concerns and inquiries effectively.
• Flexibility and willingness to assist other team members as needed, including participating in marketing initiatives and engaging with the community.
• Creative problem-solving skills to contribute innovative ideas for improving processes and patient satisfaction.
• Friendly and positive attitude with a passion for delivering exceptional customer service, ensuring patients feel comfortable and valued during their visit to the dental office.

Benefits:

• Opportunities for professional development and career advancement
• Employee discounts on dental services for yourself
• A supportive and collaborative work environment with a focus on teamwork and excellence

This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. Join us as a Front Desk Receptionist and be a key part of our team!

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 26 – 33 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Rotating weekends

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Downers Grove, IL 60515 (Required)

Ability to Relocate:

• Downers Grove, IL 60515: Relocate before starting work (Required)

Work Location: In person